BUSINESS TRADING NAME THAT WILL APPEAR ON CUSTOMER STATEMENTS:
The name that will appear on your statement will be: Fender Shop
Your account will be charged in New Zealand Dollars
LEGAL BUSINESS NAME
Fender Shop is legally owned by Direct Imports NZ Limited, a New Zealand-owned and operated company.
203 Nelson Street
PO Box 72
Hastings, New Zealand
Ph (06) 873 0129
We aim to ship goods within one to two business days. If the item is out of stock, we will advise you via email. Delivery timeframe estimates from our courier partners are 2-3 working days to North Island destinations and 3-4 working days to South Island destinations, however, please note these are estimates only and we will not be held responsible for any delays caused by couriers which are out of our control.
Shipping is available in New Zealand only. Products cannot be delivered to PO Boxes. A physical address and phone number must be provided for all orders.
For orders up to NZ$49.99:
NZ$7.50 – North Island
NZ$12.50 – North Island Rural
NZ$10.00 – South Island
NZ$15.00 – South Island Rural
For orders NZ$50.00 up to $99.99:
NZ$10.00 – North Island
NZ$15.00 – North Island Rural
NZ$18.00 – South Island
NZ$23.00 – South Island Rural
Orders NZ$100.00 and over will be shipped FREE of charge.
We aim to ship goods within one to two business days. If the item is out of stock or no longer available, we will advise you via email. We cannot be held responsible for any delays caused by couriers/which are out of our control.
Please contact us if you believe that the product you have received is faulty. If the product is found to be faulty, a replacement will be sent to you upon receipt of the returned goods. Faulty goods must be returned to us within 10 days of receipt. No claims shall be considered unless made within 10 days from the date of purchase. The Consumers Guarantees Act 1993 shall not apply if the products purchased are for business purposes. In no event shall Fendershop liability exceed the purchase price of the goods that are the subject matter of any claim. If we are unable to replace or repair the faulty item we will issue you with a refund.
Incorrect products supplied
A request to return goods incorrectly supplied must be made within 7 days of purchase. Should we send you the wrong product; a replacement will be sent to you upon receipt of the returned goods. Instructions will be supplied regarding the method of return. Fendershop will cover all courier costs.
Incorrect products ordered
A request to return goods incorrectly ordered must be made within 7 days of purchase. Should you order the wrong product; a replacement will be sent to you upon receipt of the returned goods. Goods must be returned in original condition, unopened, complete with undamaged retail packaging. Products cannot be returned if opened. You will be responsible for all courier costs for the return and redelivery of goods. Instructions will be supplied regarding the method of return.